Fastlane

March 26, 2014

Mary Barra

Answers to Your Questions on the Ignition Switch Recall

General Motors CEO, Mary Barra, responds to your most frequently asked questions

Whether it’s to our call center, on social media or by email, we’ve received a lot of questions about the ignition switch recall since announcing it in late February, and I want to take a moment to respond to you, our customers.

Our focus is on making this recall go smoothly for all of you who are affected and to make sure we improve our process so this does not happen again.

With that in mind, below are videos where I answer some of your most pressing questions about the recall.

Is my car safe to drive?

When can I get my car fixed? http://youtu.be/7Vp_o-e9Jlw

Why the delay announcing the recall? http://youtu.be/A61hCqQCVNk

Can we be sure this won’t happen again? http://youtu.be/uWFDVGuC2Xo

Message to customers - http://youtu.be/pa3BLkp32eY

Thanks for listening, and for a full list of vehicles affected by the ignition switch recall and what to do if your vehicle is included, please visit the Ignition Switch Safety Information.

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