Whether it’s to our call center, on social media or by email, we’ve received a lot of questions about the ignition switch recall since announcing it in late February, and I want to take a moment to respond to you, our customers.
Our focus is on making this recall go smoothly for all of you who are affected and to make sure we improve our process so this does not happen again.
With that in mind, below are videos where I answer some of your most pressing questions about the recall.
When can I get my car fixed? http://youtu.be/7Vp_o-e9Jlw
Why the delay announcing the recall? http://youtu.be/A61hCqQCVNk
Can we be sure this won’t happen again? http://youtu.be/uWFDVGuC2Xo
Message to customers - http://youtu.be/pa3BLkp32eY
Thanks for listening, and for a full list of vehicles affected by the ignition switch recall and what to do if your vehicle is included, please visit the Ignition Switch Safety Information.