Fastlane

May 16, 2014

Jeff Boyer

GM Working Around the Clock on Ignition Replacement Parts

Making the repair process as easy for customers as possible.

The ignition recall has been a challenging time for our customers, but GM is committed to executing the recall safely and effectively.

The first step is getting the parts to fix the vehicles. Given that the ignition switch was in very limited production for several years, GM’s supplier, Delphi, increased production, pulled machinery out of storage, and found new suppliers for some of the part components.  The manufacturing process is now up and running; moreover, GM and Delphi have set up an enhanced quality assurance process to ensure quality and consistency of the final part.

Parts production is running seven days a week in multi-shift operations.  We are buying new machinery and equipment to make parts quickly.  We are working with Delphi to get two additional production lines up and running this summer. Our plan is to produce enough repair parts by October to fix the majority of the vehicles impacted by the ignition switch and ignition cylinder recalls.

We also want to make each customer’s repair experience as convenient as possible.  On most vehicles, there are three parts being replaced – the ignition switch, cylinder, and key. Owners of affected vehicles should contact their dealer or go to gmignitionupdate.com to initiate the parts request. Our goal is to have the vehicle fixed in one visit, so we are producing service kits that contain all the necessary parts. We have already shipped thousands of kits to dealers across the country, and they have begun fixing our customers’ vehicles.

Customers who are affected by the recalls have already received, or will be receiving over the next several weeks, letters with instructions on how to get their vehicle repaired. In the meantime, I want to remind customers that until recall repairs are made at their dealers, it is very important to:

  • Remove all items from their key rings, leaving only the vehicle key. If there is a key fob, it also should be removed from the key ring.
  • Owners of manual transmission vehicles should be sure the ignition is in the “Off” position and set the transmission shifter to reverse gear with the parking brake set before removing the key.
  • Owners of vehicles with automatic transmission should be sure the vehicle is in “Park” and set the parking brake before removing the key.
  • And as always, please remember to wear your seat belt.

We are committed to our customers being at the center of everything we do, and we will do everything it takes to make this right.

Jeff Boyer

Leave a Reply

Similar Stories

Customize Layout

Related Videos