Last week, I announced a new Speak Up for Safety program to recognize employees for submitting ideas aimed at making GM vehicles safer, and for speaking up when they see something that could impact customer safety. I am excited to take this step to push safety even further to the forefront of our employee culture.
We are, at heart, the sum of our employees – their creativity, their dedication, and their commitment to excellence. GM employees have always been encouraged to raise safety concerns, whether openly or anonymously, and are empowered to be persistent. With the creation of the Speak Up for Safety program, we will have the opportunity to publicly thank and recognize them for their courage and openness. And importantly, we also promise accountability from our senior leadership back to these employees that we will take action or close each issue in a timely fashion.
This program is an important step toward embedding the customer- and safety-centered culture in every aspect of our business. It underpins much of what all GM employees committed to in 2013 when we adopted our new vision and values. These core values – Our customers are our compass, Relationships matter, and Individual excellence is crucial – are more than just words on paper.
We are building an organization that lives these words, day in and day out – not only because it’s what our employees want, but because it’s what our customers deserve. We will learn from our recent experience, and it will make us better.
Mary
I am having a real problem with my 2012 Equinox transmission , I have contacted Chevrolet customer care about this issue and have not been helped.
same boat i was in but it was about my breaks on a new 2011 chevy tk you will get the run around from a certan dealler and chevy its self then it will be to late to do somthing about it.at all the words the ceo talks about is just words only dont trust thoes big company agine . with the car companies they will be bailed out by the tax payers again. while the higher ups still make a big wage there’s no laws about the consumers any more all it is is a cut throat world the haves and have nots
From an outsider’s perspective (me), I believe GM is doing a great job right now. Keep up the good work. Thank you for your transparency. I am confident that it will build trust.
From a statistical standpoint, I understand that there are many other issues are that 1000s of times (in all makes and models, not just GM) more frequent than this key cylinder issue. I can see how this issue may be been lower priority because there are many other safety issues to deal with for your hard working engineering team. The negative politics surrounding this issue are understandable, but it does make it right for politicians to imply things that are not true.
I drive a Chevy Volt. It is the best car I have ever had. I am proud that it was rated the #1 car in customer satisfaction by Consumer Reports (under $50K) in 2011 and 2012 and 2013. Do not give up on successes like this. I believe GM product is excellent. However, messaging successes like this needs work.
mrsBarra:
great idea, insteadof chastizing the engineering community for missing cost targetsa program to reward the staff for pointing out conserns. i own a gm truck which has a recuring front brake problem, when i need them the rotors bend then overheat after which the brakes fail completely my guess is that the customer care dept has not even mentioned this to upper management
I have been reading comments on GMI. The comments were regarding paying lip service to becoming a customer based company rather than a cost based company. Most of them believe that all it is is lip service. I am hopping they are wrong I am hopping you are truly committed to producing the best vehicles in the world without compromise. I wish you and GM all the best and to prove the naysayers wrong. Sometimes you have spend money to make money. Spend the money to make the best Cars and Trucks in the industry and the customers will come despite GM’s past sins.
GM’s main problem is that its management actually believes its own propaganda. Wake up!
I own a 2005 Chevrolet Venture minivan and have had problems with the ignition switch. Should the Venture minivans have also been included in the recall even though they are no longer manufactured?
Susan,
Thank you for reaching out regarding your 2005 Chevrolet Venture minivan. We have passed your info to our care team who will follow up via email.
I have been in contact with GM about no speakers, this is a safety issue since all the sounds and chimes come through the speakers. I have not reached a solution with GM except Sorry fix it yourself. I can see on the internet that this has been an ongoing problem since 2003 that GM has been ignoring. Most of the time the issue occurs when you are out of warranty, so to bad for you. My vehicle is a 2010HHR.
Hi, thank you for reaching out regarding your 2010 Chevrolet HHR. We have shared your information with our customer care team who will reach out to you via email.
Too bad the local dealers in the Tampa area have a “who cares?” attitude to the HHR ignition switch recall. I am getting tired of being told the closest appointment is 30 days plus ( that is if the service department even answers the phone). They sure don’t have the same attitude about getting paid for a car . Frankly, GM has lost me as a customer . GM is last on my list for consideration for a new car. You have finally reached the plateau of making customer service a laughing matter. And to think the taxpayers bailed GM out only to get ….( you fill in the word)